Return Policy

Return Policy

We offer a 30 day return policy on our jewelry. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order so we can assist you with the return process.

Because much of our stock is made to order, please reach out to us before shipping anything back so that return authorization and the correct handling of made-to-order pieces can be arranged.

Shopping for diamond engagement rings and fine jewelry from the New York Diamond District should feel reassuring from the first click, and a clear return policy is part of that reassurance. M & A Jewelry of NY offers a thirty-day window for returns, so customers who are not completely satisfied with a purchase can get in touch and begin the process. Because a large share of the collection is made to order, reaching out before shipping anything back allows return authorization and the careful handling of special pieces to be arranged properly.

Many of the rings, bands, earrings, pendants, bracelets, and mountings in this diamond collection are designed and manufactured specifically for the jeweler, which is why a made-to-order piece deserves a thoughtful return conversation rather than a rushed shipment. Customers considering an extravagant bridal set, a classic tennis bracelet, or a diamond pendant with a chain are encouraged to ask questions early, confirm fit and setting details, and take advantage of appraisal services so that the purchase feels as informed as it is beautiful.

For those who prefer to spread the cost of a special occasion gift, a layaway plan is available and can be discussed alongside appraisals and other customer services. Clear policies on returns, layaway terms, and the handling of semi-mount, princess, heart, pave, bezel, and prong styles help shoppers feel confident when choosing a wedding band, anniversary gift, or everyday fine jewelry piece. Support is offered for a wide range of ladies' and men's styles, including huggie hoops, drop earrings, comfort fit bands, and eternity designs.

Layaway Plan

A layaway plan is available, allowing you to reserve a piece and pay for it over time rather than all at once. Contact us for details on the payment schedule and terms.

Shipping

Free domestic FedEx 2 day shipping is included with your order. We also provide FedEx, UPS, and USPS tracking for your reference once your package has been shipped.

Jewelry Appraisals

Jewelry appraisals are available for our fine jewelry, engagement rings, and wedding bands. Ask us about appraisal documentation for the piece you are considering.

Payments

We accept payments through Authorize.net merchant services and PayPal.

Questions?

Our team is available during business hours at the New York Diamond District. We are not open on weekends, and advance notice is required for visits since some of our stock is made to order.

• Phone: 1-888-613-7822
• Email: contact@majewelryny.com
• Address: 2 W. 46th St. Ste 1400, New York, NY 10036